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Will Pfeffer

Relentless Ally

A Career on Track

A career in railroad engineering “came and got” Will Pfeffer, and ever since he’s been holding on for the amazing ride. Ten years ago, Will made the transition from a construction engineer with a desire to put up buildings to a rail engineer with a passion for laying down tracks.

“I never thought of building a career in rail,” admits Will, now a senior project manager on Balfour Beatty’s Metrolink project in Southern California. “But when a college friend who worked at Balfour Beatty told me about what the company did, I was excited about the opportunity.”

Now Will does not want to work anywhere else. As a member of 
Balfour Beatty’s rail team, he’s found a home in the work, the people and the clients, and he enjoys his role in providing vital transportation to the Southern California community.

Will is working on Metrolink’s on-call installation contract, which has been in place since 2009 and has fulfilled approximately 250 task orders for a variety of improvements along the rail line. He is currently helping to perform speed improvements at the Burbank junction. Will and his colleagues are delivering this project to implement the early stages of high-speed rail to California.

Early Exposure

Will’s introduction to construction came at a young age. He visited jobsites with his father, a building inspector, and construction sites were his “playground” of choice. Before long, he was hanging drywall with his dad and learning the trade.

“I always admired and respected the work,” he says, “but I knew it was a hard, physical job. I decided to pursue a different side of the business and studied engineering in college.”

With his bachelor’s degree in construction engineering technology from California State Polytechnic University (Cal Poly), Will worked as a project engineer for a construction services firm and a pipeline company in California and even took his talents to the building of a church school in Tijuana, Mexico, as a project manager.

Then Balfour Beatty and a different kind of engineering job came calling.

The Allure of Rail

Will says he knew very little about rail when he started as a project engineer but found this aspect of the construction industry fascinating. Because rail is a highly specialized field, most college and university curriculums do not cover the required skills. Therefore, those with rail experience are highly valued for their abilities.

“Rail is an important part of Balfour Beatty’s business, because it’s important for our nation,” Will says.

As the pandemic and subsequent supply shortages have brought to light, our nation’s economy is reliant on rail for the delivery of goods. It’s also critical for public transportation, especially in large metropolitan areas where many essential workers rely on it.

The country needs companies with our technical expertise, and Balfour Beatty, as Will sees it, has a big advantage through the value our teams offer through self-performing civils work.

The Allure of Balfour Beatty

Because our rail team both builds and maintains rail systems with minimal subcontracting, the crews hone their expertise on every project. This applies to Will’s career, too, and he attributes that to Balfour Beatty’s people-first culture.

Through a variety of Metrolink projects, Will has grown his expertise in the many moving parts of a rail system. Over his past 10 years at Balfour Beatty, Will has worked on more than 22 different projects, including the San Clemente audible warning system, the Los Angeles 6th street signal relocation, several crossing upgrades up and down the Metrolink line, the Empire Avenue/I-5 widening project, installation of a new control point for 4th Street in Santa Ana and the Los Angeles Union Station rail yard modernization.

With every assignment, Will says, the company has provided him with a new challenge and an opportunity to grow, learn and get involved, moving his career ever forward.

Aside from his own continual professional growth, there is another reason Will is staying on the Balfour Beatty train. Will appreciates the exceptional service experience we provide our clients, and he values the process of developing those strong customer relationships. The ultimate reward? Receiving comments from our client’s representatives that they like working with Balfour Beatty because of our flexibility and positivity.

The Next Stop

Since Will’s entrée into rail in 2012, he has loved coming to work for different reasons along the journey. In the beginning, it was the enjoyment of learning highly technical systems and becoming an expert on the rail systems we build. 

Now, it’s being part of those “ah ha” moments for others who are joining him in the field. “I love seeing the hunger in other people for learning and growing,” he acknowledges. That’s why, after going back to Cal Poly to earn an MBA in 2020, he became a teacher himself. Will has been an adjunct professor at his alma mater during the past year, teaching construction management courses in the civil engineering program.

Will’s favorite professors were full-time industry professionals. So, after serving as a coach for several Cal Poly competitive construction teams, Will observed how becoming a teacher offers yet another way to be a Relentless Ally for Balfour Beatty and the rail industry.

Will often sees himself in the students in his classroom, as well as the young engineers joining the Metrolink team. He relishes sharing his experiences—both successes and lessons learned—to give them a better understanding of the working world. 

As a young father, Will knows the importance of inspiring the next generation. By keeping an open mind when unconventional opportunities come their way, they might not only change the course of their lives but also truly enjoy the ride. 

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Terry Marsh

Relentless Ally

Putting the Quality in Quality Control

As someone who grew up working with his father and uncle on different build and repair jobs, Balfour Beatty Quality Assurance/Quality Control Director Terry Marsh always enjoyed working with his hands. Given his natural abilities, construction may have seemed an obvious career path, but in his earlier years, Terry was more interested in becoming a pilot. 

Fresh out of high school and only a mere 17-years-old, Terry was eager to launch his career. As part of his job search, Terry took a leap and responded to an ad for an electrical superintendent position. The only catch was, at such a young age, he didn’t have any of the necessary background for it. Little did Terry know at the time, taking that small leap would set him up for a successful 30-year career in the construction industry. 

When asked why he applied to a role for which he didn't initially meet the qualifications, Terry explained that he wanted to learn the trade and simply needed the right opportunity to get his foot in the door. From there, the leap didn't seem so far off. "The owner apparently liked my drive and hired me immediately," recalls Terry. 

Terry was a natural fit for the construction industry, easily surpassing most of his peers and quickly obtaining his master's electrician license. After Terry worked alongside Balfour Beatty on several projects, our team quickly recognized his potential and offered Terry a full-time position in 1991. It was a move that established the foundation for Terry’s career as a highly esteemed quality control expert. 

Working with teams in Nashville, Tennessee and later, Dallas, Terry quickly rose through the ranks and honed his craft in quality control. Praised by teammates for his attention to detail, drive for excellence and unrivaled knowledge of building systems, Terry has built a reputation for significantly improving the quality of every project he touches. 

In his role, Terry provides critical recommendations to improve processes and mitigate risks or adverse trends that have the potential to impact the successful delivery of best-in-class projects. Through consistent and accurate execution of quality control procedures including reviewing installations and assisting teams in improving their execution of installations and systems, Terry is a consummate Relentless Ally for our people, partners and projects. 

Providing the foundation of a successful and safe project, effective quality control programs can mitigate the likelihood of costly rework and associated schedule delays, promote greater collaboration between trade partners and resolve design challenges that arise as projects progress. Balfour Beatty’s quality control plans are founded on delivering the owner’s vision and goals and empowering trade partners to execute quality work in rewarding team environments. 

“My goal is to help our project teams succeed through consistent and accurate execution of quality control procedures," says Terry. "Safety, quality and schedule are the foundation of a successful project. When I step on a project where it is evident that everyone cares about safety, it is always well-organized and clean. It is obvious at that point that everyone there is proud of what they do, they enjoy their work and they place a high degree of importance on getting things right."

Preferring to keep his boots on the ground, Terry makes it a priority to visit as many jobsites as he can. And although he might seem like more of a behind-the-scenes operator, over the last 30 years of working with our business, Terry has played an integral role in hundreds of projects across the Southeast and Texas. 

Terry’s influence far transcends the projects on which he has directly worked. When Balfour Beatty launched a new national Quality Control program in the early 2000s, Terry was a key contributor to the initiative. He also had a hand in our most recent development of an Integrated Quality Control plan launched in 2020, an innovative approach to quality control that incorporates project stakeholders’ expectations into our jobsite specific plans. Before construction begins, project teams obtain input from trade partners, owners and designers to build a plan that holistically incorporates every concern and expectation. This process builds on itself in bitesize pieces throughout the project lifecycle instead of creating a partially complete quality control plan at the beginning when pressure is high to complete design and begin construction. 

On a more personal level, Terry is known by his peers for being a natural teacher and mentor. Willing and able to make his technical expertise easily understandable for a wide range of skill levels, Terry’s extensive knowledge and research often helps teams discover and implement innovative solutions before they become problems. 

"What struck me most the very first time I met Terry, that still rings true today, is his ability to share knowledge with others without being overbearing while doing it," says Titus Rodriguez, senior project manager for Balfour Beatty. "In my 20 years with the company, Terry has never failed to provide assistance when called upon, which is an invaluable asset to his teammates."

That trust isn’t just one-sided. 

“Three decades is a long time to spend with one company,” says Terry. “But the people and the relationships I’ve built over the last 30 years have truly been the best part about working at Balfour Beatty. I trust my teammates and our leadership to always make the right decisions based on what is best for the business to thrive.”

After successfully celebrating 30 years with Balfour Beatty, it’s hard to believe that Terry could have ever ended up in any career other than construction and quality control. But much like the pilot he once yearned to be, he has used his knowledge, training and natural skills to help our project teams soar to new heights at every opportunity. 

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Taylor Bredow

Relentless Ally

Setting the Bar with Intentional Leadership

The sound of project executive, Taylor Bredow, walking the halls of jobsites across the Carolinas is one that those who work with him know well. His heels hit heavy with intention and purpose as he leads the Carolinas Special Projects Group—counting every square foot he’s built along the way.

But Taylor’s intentional leadership and integral role within Balfour Beatty’s Special Projects Group stems from more than the critical eye he’s utilized to track and manage upwards of 1,350,000 square feet of construction. Taylor’s dedication to his craft is founded upon the principles of providing Balfour Beatty’s clients with an individualized approach and demonstrating servant leadership—within Balfour Beatty and the communities in which we live and build.

From bustling financial businesses to the architectural offices of the 
RedLine Design Group or the marble lobby floors of the  Kimpton Tryon Park Hotel, Taylor has been a trailblazer throughout his career. With over a decade of tenure in the business, he’s contributed to a variety of projects that require highly specialized approaches and custom project solutions from design to preconstruction and final close-out.

While the market sectors Taylor oversees may be diverse, one characteristic is common: clients often depend on Balfour Beatty to deliver projects on accelerated schedules, thereby ensuring minimal disruption to their operations, employees and customers. To meet his clients’ unique needs, Taylor seeks to gain an in-depth understanding of their project and business priorities which empowers him to make timely yet well-informed decisions on critical issues such as material selection—an increasingly complex issue in a time of  unprecedented inflationary pressures and supply chain disruption

“Working with the Special Projects Group is unique, because every day on every project is always different,” explains Taylor. “We work on tight timelines, and our roles often require us to quickly shift direction and evaluate our time and priorities on each project. Our teams are typically much smaller than those working on larger projects and therefore demand that we wear many hats outside of what our technical roles may traditionally encompass.”

In recent years, Taylor’s unique skillset has been instrumental in helping establish Balfour Beatty as a premier legal upfit builder. His precision has helped our team ‘set the bar’ for operational excellence in this market and contributed to significant project wins and deliveries including the new, award-winning  Parker Poe Charlotte Headquarters and the recently completed Cadwalader, Wickersham, and Taft law offices in  Charlotte, North Carolina. Through strategic guidance on material selection and collaboration with design partners, Taylor has helped bring an aura of sophistication and inviting ambiances to law offices across the Carolinas.  

However, what makes Taylor an intentional leader is more than the technical skillsets he brings to the table; Taylor also provides his teams with valuable mentorship as they build their careers in construction. 

“Taylor is inclusive by nature and is always willing to teach anyone about the industry,” adds Michael Smith, Balfour Beatty assistant project manager. “He involves anyone interested, even if it is just to observe. He has helped me understand the importance of being a strong leader within the company and on the jobsite.” 

And his dedication to the industry extends beyond his teams and jobsites. As a valued member of the ACE (architecture, construction and engineering) Mentor program for nearly a decade, Taylor also understands the importance of volunteering with local programs like ACE to help develop the future generation of builders and introduce students at a young age to the exciting careers in construction. 

For six years, Taylor served as the lead mentor for ACE at East Mecklenburg High School, part of the Charlotte Mecklenburg Schools system. Because of his dedication to service, the ACE Board of Directors named Taylor their 2017 Mentor of the Year, and in 2020, appointed him to the Charlotte ACE Board of Directors, where he now thrives as their valued program treasurer.

Those who know Taylor and have the pleasure of working with him will say that they look to him primarily because of his deep understanding of his personal strengths, areas for growth and motivations. Never one to shy away from self-reflection, Taylor is on a mission to hone his operational and leadership skills by modeling best practices he learned from the leaders at Balfour Beatty who came before him.

“Very early in his career, it was apparent to those who crossed Taylor’s path that he was driven to learn the business and build authentic and lasting relationships with his peers in the industry,” says Hunt Werner, Balfour Beatty operations director and an early mentor in Taylor’s career. “Taylor’s passion for perfection, eye for design, genuine guidance and intentional actions have made him the outstanding leader he is today.” 

A rising young leader, Taylor is building up much more than just an impressive list of projects that encompass upwards of 1,350,000 square feet of best-in-class spaces; he’s developing, earning and refining a legacy that will ensure the success of his projects and teams for decades to come.

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Shane Connolly

Relentless Ally

Going the Extra Mile

A champion for his clients and a leader to his team, Senior Project Manager Shane Connolly consistently delivers operational and service excellence with passion and drive no matter the situation. 

To understand where Shane’s passion originated, you need first rewind to a small town in western New York state. The son of a contractor, Shane’s appreciation for quality construction began while watching his father execute work with a dedication to excellence. Following in the footsteps set before him, Shane donned his first hard hat at an early age and found that it was just the right fit. 

Specializing in interiors construction, Shane works in Balfour Beatty’s Charlotte, North Carolina Special Projects Group–a dedicated team of fast-track delivery specialists who execute projects of all scopes and sizes. From high-end interiors to hospitality establishments, Shane’s portfolio of work is as diverse as they come, but one quality is a mainstay: service excellence.

Shane’s most challenging project to date, the 
Ballantyne Theater Conversion, is one that has influenced the way he tackles projects to this day. The interior demolition of a 55,000-square-foot, five-theater movie plex into corporate office space involved unique scopes of work and endless opportunities for the team to leverage new tools such as harnessing the power of robotics to demolish the existing theater seating. Under Shane’s leadership, the team eagerly leaned into new challenges and demonstrated how Balfour Beatty delivers industry-leading quality and value for our clients and partners.

Due to the novel challenges posed by the global COVID-19 pandemic, the Ballantyne Theater Conversion project required the team to identify and implement innovative solutions to material lead time delays and labor shortages. 

To overcome these difficulties, Shane and his teammates remained agile, adapting to ever-changing market conditions and ultimately delivering the project on time, within budget, and most importantly, to the owner’s delight. 

The Ballantyne Theater’s owner, Daniel Amodio, praised, “Our entire team was very satisfied with Balfour Beatty and the work they performed on our behalf at Ballantyne Village. Not only did they understand the complexities and execute our vision for the property, but they also effectively managed the project during a time of global uncertainty, adapting to the new environment without losing a step.”

Shane is always willing to go the extra mile to ensure a successful project delivery – or 500! When his South Carolina lakefront restaurant project, Drift, experienced a large steel delay, which could have ultimately delayed its completion by several months, Shane quickly identified a solution that unexpectedly found him on the long road home. 

Although a steel manufacturer in New York was able to supply the needed materials, due to widespread shipping delays, an in-person pick-up was the only option to keep the project on schedule. Nineteen hours after loading up his truck and trailer, Shane delivered the steel to the jobsite, demonstrating once again the difference between a good and great builder. 

“In the professional world, it can be such a rarity to work under a leader like Shane who is so even-tempered, knowledgeable and who consistently guides with excellence by example,” says Megan Pearson, senior project engineer, who works under Shane’s direction with Balfour Beatty. “If Shane asks me to jump, I ask, ‘How high?’ without hesitation, because I know there is nothing he asks me to do for the team or clients that he wouldn’t do himself.” 

From tackling unique scopes of work to overcoming material delays and shortages resulting from the COVID-19 pandemic, Shane continuously proves himself as a dedicated partner to his clients and mentor to a future of builders who are willing to go the extra mile.

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Ryan Little

Relentless Ally

Make Every Moment Count

Safety, Health and Environment Director Ryan Little recalls a life-changing conversation that forever impacted his approach to Zero Harm

Do you remember where you were around noon on Saturday April 28, 2007? Were you eating lunch, playing golf or maybe enjoying an afternoon in the park with your children? That day may be a distant memory for most, but fourteen years later, I can still recall every detail because it fundamentally changed me as a safety professional. It changed me as a person. And it reinforced my view of our responsibility to ensure safety is within everyone’s reach – on every task, every day, on every jobsite. 

At the time, I was working for another major general contractor on a high-rise project in Miami, Florida. Before I joined the team, the project had already gone wrong in almost every way a project can. Significant and ongoing staffing turnover led to poor management, catastrophic schedule delays and communication breakdowns such as the mass overstocking of drywall. With a booming local economy, second-tier trades were pressed to meet aggressive production targets on advanced scopes. We even dismantled the first tower crane as a hurricane was approaching. This project had nearly every risk factor for a serious safety incident. 

But we never expected that on April 28, someone would lose their life on our jobsite. A 26-year-old young man from Nicaragua fell 90 feet to his death while moving some of the building’s extra drywall onto an outrigger. This tragedy was entirely preventable—the result of a series of unsafe choices, an acceptance of unnecessary risk and a toxic ‘rip and react’ project culture that failed to address either dangerous dynamic. 

But before I explain the technical circumstances that led to this young man’s death, I’d like to set the stage for the challenges our workforce faces and why I immediately recognized that I could have done more to ensure safety was within his reach. 

This young man was being paid $.25 cents for each board of 70-pound drywall he moved. It was physically demanding, repetitive and production-driven work. Every night, he went home to a one-room extended stay motel that he shared with six brothers and sisters. 

When I was notified about the fatality, I remembered riding up an elevator with that young man earlier the same day. As I went through a roller coaster of emotions, I replayed every moment of the interaction in my mind. After a quick PPE check, I asked him to put on his eye protection in my best Spanish. With a smile and a nod, he did just as I’d asked. But I didn’t check for his orientation sticker or verify what task he was working on. I didn’t engage him in a personal conversation. By not maximizing that moment, I felt I had failed him. 

When I spoke to his mother just a few hours later, that missed opportunity flashed before my eyes. She asked me a haunting question no parent should ever have to ask and no safety professional ever wants to answer: “Why did you let my son die on your jobsite?” 

I could have told her that the outrigger subcontractor had gone to lunch, leaving the system unmonitored. I could have told her that his crew grabbed some unattended harnesses they hadn’t been trained to use and loaded boards onto an outrigger they weren’t authorized to work on. Or that they’d removed their retractables, so when the load on the outrigger shifted, they had no adequate fall restraint measures in place. But none of those responses would have brought her any comfort, and none would have brought her son back. They didn’t bring me any comfort either. 

We owe the people who work on our projects more than leaving their lives to luck or chance, but far too often in this industry, we believe we are safe when we just got lucky. Or, we assume that people will make safe choices because we think they seem like common sense. But that’s not always the case. Yes, these young men made misguided and unsafe choices, but their only motive was to get a job done to provide for their families. No one sets out on any given workday with the intent of getting hurt. 

This tragedy reminded me that safety isn’t about a sign or a rule. Rules are important and help save countless lives on jobsites every day, but those measures don’t work in isolation. 

Safety must be an authentic value we live and operate by every single day. To make safety within everyone’s reach, we must engage in personal conversations with our trade partners and take the time to examine our work through the eyes of the people performing it. By forming meaningful, authentic relationships, we can empower people to make safety, quality and production so deeply ingrained into their everyday operations that it’s as routine as putting on a seatbelt. They also need to understand it’s their right and responsibility to speak up if they see something unsafe. 

At its core, safety is rooted in trust—trust our workforce places in us to create safe jobsites, trust they place in one another to make safe choices and trust that everyone operates with one another’s best interests at heart.

In the wake of any safety incident, there are always difficult questions to answer. Some questions, like the one the young man’s mother posed to me, can’t be answered because there are no do-overs. To honor his memory, challenge yourself today to honestly evaluate whether you embody the leadership, courage and commitment to make safety within everyone’s reach on your team, jobsite or office environment. 

Don’t let a single ‘elevator moment’ pass you by.

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Rudy Armendariz

Relentless Ally

Architect by trade, Rudy spent the first 20 years of his career in architectural and engineering design followed by five years in construction administration. When working on the Lincoln High School Renovation, he was invited to join D.E. Barnhart, Inc. (General Contractor of the project) in 2008, teaming up with a group of enthusiastic construction and design experts to form what later became the VDC/BIM Department in the Barnhart San Diego Headquarters (eventually acquired by Balfour Beatty).

This team has evolved significantly since its beginnings; very talented professionals have joined the ranks and Rudy has mentored most of them, proudly winning an 
International BIM Award in 2015 for the “Best BIM Application in Education” category, sponsored by buildingSMART. The following year, the team brought back another award in a different BIM category from the same organizers.

As an award-winning BIM expert, Rudy travels whenever possible to continue learning and educating others about advancements in construction technology. Currently, as senior BIM manager on the LAX Automated People Mover (APM), Rudy leads the Virtual Design and Construction effort of the five APM stations and the Maintenance and Storage Facility (MSF). 

Though his love for art and building design remains, the satisfaction of watching a building go all the way to completion led him to his first job in construction administration, in Palm Springs, CA and later, in San Diego, CA where he found  more opportunities, including the chance to join the Balfour Beatty family. 

When he joined Balfour Beatty in 2008, Rudy was one of few professionals in the industry with expertise using BIM, which landed him the opportunity to assemble the BIM team in the San Diego office.

“Twelve years ago, there was virtually no one with expertise in BIM in the AEC industry,” Rudy explains. “The constant evolution of technology is pushing companies to be more aware of the trend and its value in construction.”

A passionate leader and BIM expert, Rudy dedicates his time practicing and advancing his craft, mentoring his team and staying abreast of new developments in construction technology.

Rudy’s commitment to his Mexican heritage is another contribution that doesn’t go unnoticed at Balfour Beatty.

As a Mexican native, Rudy’s language of origin is Spanish, and he generously assists the Balfour Beatty communications team with Spanish translations for a number of construction-related communications.

One of the main subjects for translation is Zero Harm communications, to ensure that everyone is always safe on all Balfour Beatty projects. Rudy regularly volunteers to ensure our Zero Harm messages are clearly communicated and comprehended by Spanish-speaking staff.

“To me safety is extremely important,” Rudy explains. “I've lost coworkers due to unsafe working conditions and I find it important that people understand how a safe practice on the jobsite can save lives.”

Rudy attributes his work ethic and willingness to go above and beyond to his Hispanic roots and values.

“I came to this country in 1986, and like many others, I came looking for better opportunities in life,” Rudy proudly explains. “I am grateful for the values of hard work and integrity my heritage instilled in me.”

And Balfour Beatty is grateful to Rudy for going above and beyond to serve our clients and ensure the safety of all Balfour Beatty teammates and partners.

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Sean Graham

Relentless Ally

Dependable, Devoted Dream-Builder Makes His Mark in the Mid-Atlantic

Sean Graham’s potential to emerge as an industry star has been apparent throughout his entire 13-year construction career, as he quickly rose through the ranks from project engineer to senior project manager. During this time, he has contributed to some of the Mid-Atlantic team’s premier projects, including the $856.9M Walter Reed National Military Medical Center expansion and renovation as well as the 561,000-square-foot, Class A Republic Square office building. But even more notably, Sean has demonstrated an innate ability to lead, solve problems quickly and build solid relationships with clients — reflecting the qualities of a true Relentless Ally.
 
A quiet achiever, Sean lets his project execution speak for itself, and the noise is deafening. Balfour Beatty receives consistent positive feedback from a repeat client, which once offered to fund Sean’s bonus as a token of appreciation. After teaming with Sean on the 220 Twentieth Street project, Paul Sowter, now senior vice president at Fivesquares Development, praised his “hard work and detailed knowledge of the project.”
 
According to his teammates, Sean’s success lies in his diligent and proactive approach to operational leadership. Balfour Beatty executive vice president, David Laib, expressed that he finds ‘comfort’ working with Sean, because he “simply takes care of business as efficiently and effectively as anyone I know.” In addition to his passionate drive to overcome obstacles, Sean is equally skilled at avoiding them. Sean has closely aligned himself with Balfour Beatty’s Zero Harm safety policy, drawing praise for the personal accountability he takes in reducing risk on his jobs and by inspiring others to do the same. By consistently taking the initiative to ensure his projects are not only utilizing existing procedures but also implementing the most beneficial new processes, Sean has become a trusted steward of his clients’ dreams who is respected by peers and partners alike.
 
As Sean has grown throughout his career, he has honed his natural gifts and talents through hands-on experience with some of the most signature construction projects in the Mid-Atlantic region. Those who work alongside Sean will surely agree with the following observation made by Stephen B. Kalthoff, vice president at JBG Smith, “With his fantastic memory, calm demeanor, eye for detail and excellent architectural skills, Sean is at the top of his class.” And there’s nowhere to go but up.

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Knox Tate

Relentless Ally

Knox Tate has been building Charlotte from the inside-out for 50 years. His favorite project? Not what you’d think.

We live in a time of experts. Whether it’s how to change the cracked screen on your cell phone, how to poach an egg, or how to master the chords of a guitar, access to information and knowledge is as quick as 100 megabits per second. Developing an expertise has become as simple as click-clack-search. With a few tutorial videos under our belts and an equal share of trial and error, we label ourselves experts of any and everything. Stacking cups, throwing frisbees, organizing the kitchen junk drawer? There’s an expert for each. The problem with such instant access to everything expert? We’ve lost sight of one of the main ingredients in the recipe of expertise—experience. No number of videos, message boards or incessant ‘Googling’ can hold the same powerful effect as time.

A connoisseur of his craft, senior project manager, Knox Tate, is an interiors expert who has earned his stripes over the course of fifty years. After five decades in the construction industry, to say he’s seen it all is an understatement. Since joining the workforce there have been seven different Presidents, twenty-one Olympic games, more than twenty-two billion Big Mac’s sold, and the population of Tate’s beloved hometown of Charlotte—more than tripled!

When it comes to construction, he’s been there, done that, seen it, fixed it, tore it down, built it up and lived to tell the tales. Those stories, and the relationships that lay at their core, are all as fresh in Tate’s mind as the day the work began, each experience serving as a key to open the next door. The list of projects credited to his name is long and diverse, including clients from industries such as finance, legal, communications, recreation, hospitality, healthcare and infrastructure.

Joining RT Dooley Construction in 1978, Knox was challenged by President, Tom Dooley, to champion the interiors business, and champion he did. Over the years Knox singlehandedly established the interiors program for corporate giant, Bank of America, and built an impressive resume including many of the landmark corporate headquarters projects in the area for clients such as Bank of America, Wells Fargo, Goodrich, and many more. He would go on to become a partner at RT Dooley prior to the firm’s 2008 acquisition by Balfour Beatty.  To date his placement in the expert category is bolstered by a resume overflowing with heavy hitters and world class clients such as Barings, Duke Energy, Ritz-Carlton and Grant Thornton. While many people admire Uptown Charlotte from the outside looking in, Knox Tate has filled his career by being on the inside, looking out. From the “jukebox” Hearst Tower to the towering “Taj McColl” Bank of America Corporate Center, the dark Charlotte Plaza to the bright 300 South Tryon; if it’s in Center City, Knox Tate has likely been at the center of bringing the interior to life.

Throughout his career, Tate has thrived through more than one tectonic change in the industry, be it the invention and introduction of pagers, mobile phones and computers, or the more recent futuristic ventures into virtual reality and drones, he is not one to resist change, but to embrace it and apply it. He cites flexibility as one of the keys to being successful on any project. When it comes down to it, no project is perfect from beginning to end, but the reaction to challenges and changes is what defines the service excellence he strives to deliver.

As our in-house interiors expert, Tate is a wealth of knowledge and proficiency, reminiscing and reteaching the lessons he’s learned throughout his tenure to those who work alongside him. He’s not just teaching the next generation of builders how to do the hard work, he’s teaching them the mentality it takes to do it better than everyone else. With a tone equal parts proud and self-aware Tate affirms, “We’re the experts, the minute we forget that, we accept mediocrity” something he avoids through the persistent practice of treating every project like it was his own property. This methodology is what has led to a 90% repeat client rate for the Balfour Beatty interiors team; a figure attributed greatly to Tate, and one he humbly credits to his teammates. Those teammates have taken the top spot when Tate reflects back on his project filled career. Developing the next generation of great builders is the passion project that keeps him inspired, engaged and invested.

One might suggest that a man with a legacy five decades in the making could take his foot off the pedal and settle into cruise control, but Tate isn’t slowing down just yet. When he makes the loop around Uptown Charlotte, Knox Tate looks in and reflects on fifty years of growth, of himself, and of the only city he has ever called home. Today, he is as committed as ever before to being a part of Charlotte’s changing landscape and shares, “As long as there remains an opportunity for me to give back, I’ll continue to do what I do.”  A mainstay in the Charlotte community, there are few people as deeply-rooted in the evolution of the Queen City as Knox Tate.

Husband to wife Jayne of 33 years, father to sons Tripp and Andy, and grandfather to four littles, Knox Tate is our sharp-shooting, quick-witted, interiors expert and Relentless Ally.

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Kendal Patterson

Relentless Ally

The 45-minute drive to and from the office each day is quite possibly the most consistent part of Kendal Patterson’s workday. No two days on the job have looked the same, and with a tenure spanning a quarter of a century, that speaks to his resilient attitude and flexible demeanor.

Hired at RT Dooley (acquired by Balfour Beatty in 2009) in May of 1992, Kendal began his career in construction as a laborer in the field. His first job, a renovation and expansion project at Vista Bakery in Columbia, SC, was just the first of more than 55 projects across the Carolinas. From the biggest and most notable towers in Uptown, to the smallest, behind-the-scenes tasks in the office, Kendal is absolutely the oil that keeps the Balfour Beatty machine running.

After a decade as a laborer, Kendal was offered the position of dump truck driver. Despite not knowing how to drive a stick shift he said, “I’ll try it and I’ll get it done.” He still carries that same attitude. A perspective that says, there is nothing I can’t accomplish if I give it my best. That mindset has served him well over the years, developing various skillsets and tackling new challenges as they present themselves.

Whether he’s hanging pictures, delivering materials to a jobsite, erecting the office Christmas trees, moving furniture, patching holes in the wall, or finding a place for the many miscellaneous items that come off a job, Kendal checks off each request, regardless of who it came from, with a smile. How many hats does Kendal wear on a weekly basis? We’re not exactly sure, but if someone asked him to build a closet for them, he’d have materials delivered & PPE signage posted by 8am tomorrow.

In the words of Senior Project Manager, Mike Wehner, “Kendal Patterson is always ready to help no matter what the job or task is and ALWAYS does it with a smile on his face. I have called him numerous times for help with deliveries, night work, covering shifts, or even going to a client’s office and helping them move something. He is truly an inspiration to all who know him and is the true definition of Relentless Ally.” 

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Eric Garcia

Relentless Ally

There is Nothing Shady about this Award Winner

“It’s dark and we’re wearing sunglasses,” said senior safety health and environmental manager Eric Garcia as he strutted across the stage impersonating Elwood Blues during the safety presentation at the Florida division’s annual managers’ meeting. To his surprise he took the stage again to accept the second annual Florida Division Relentless Ally Award in front of over a 100 peers who gave him a standing ovation.

“It was a tremendous honor to receive the award. It caught me completely by surprise as I did not even know I had been nominated,” said Eric. “I feel grateful to have been selected from the group of candidates. The fact that a Loss Prevention manager was selected for this award speaks volumes to this company’s commitment to and support of Zero Harm!”

Eric has made a tremendous positive impact at Balfour Beatty in just three years with the company. He is regarded as an exemplary professional who exhibits a client focus, sound work ethic, solutions oriented thinking, leadership by example, superior technical proficiency and consistent follow through.
 
The Relentless Ally Award is presented to the individual who most embodies one or more pillars of the company’s creed – Zero Harm, Zero Waste, Client Advocacy and Employee Inspiration. Thereby, this individual truly lives the company’s Purpose by definition: “To be a Relentless Ally for the success of each and every dream that we are entrusted to build.” The nomination for Garcia highlighted accomplishments that touched on, not just one, but all four of Balfour Beatty’s creed pillars.
 
“Eric undoubtedly represents each of the four pillars at the highest level and is a proven Relentless Ally for our clients, business partners and his teammates,” said senior vice president John Harris. “This is in addition to leading our Zero Harm efforts on some of the most complicated projects in our Florida business.”
 
On one such project, Eric led the charge for Zero Harm that resulted in over one million man hours without a lost time incident. He’s able to excel above industry standards because he takes his role personally and creates a bond of trust with the workforce by instilling his belief of working for them and in their best interests.

Apparently, Eric’s favorite number is zero, and he likes to maximize it whenever possible. In addition to Zero Harm, he’s gaining on Zero Waste too. Over $15,000 was saved at just one jobsite by purchasing an alternate fence material that’s durable enough to be reused. Also, with the use of technology he was able to capitalize on time, cost and natural resources by implementing an electronic database and subcontractor badge system. The system saved time by allowing for on-the-spot identification. It also saved enough paper to equal 26 trees and over $1,700 on just one project.

As evidence of his Client Advocacy, an owner that is known literally throughout the world recognized Eric’s dedication to the safety of owner staff members and guests with the owner’s highest level safety award given to an external partner.

Eric’s approach culminates with Employee Inspiration. He works closely with his team to understand the needs of the project in order to implement a timely and practical strategy for operations to run without negative impact or delay. “This is a delicate balance that is hard to perfect, and Eric consistently performs exceptionally well in this arena,” said John. “He has earned the respect of his peers as a go-to leader well beyond his Zero Harm responsibilities.”

To Eric, it seemed out of the blue when his named was called as the Relentless Ally Award winner, but his peers clearly agreed. And the applause must have been music to his ears.

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David Stanton

Relentless Ally

Teamwork is Key to Remaining Competitive in Ever-Evolving Medical Marketplace

With more than 20 years in the construction industry, the majority of which have been dedicated to healthcare, David has been responsible for over $1 billion of healthcare construction projects. The projects that comprise David’s impressive and expansive healthcare portfolio include some of the largest and most complex hospital and medical facilities in the Carolinas and Georgia for clients such as Novant Health, Gaston Memorial Hospital, Roper St. Francis Healthcare, McLeod Health, Tuomey Healthcare System, and the Medical University of South Carolina.  

What career accomplishments are you most proud of prior to coming on board with Balfour Beatty Construction? 

I don’t know if there’s a specific moment or project I’d pinpoint but rather the sum of my career in healthcare construction. I started working in this field as a project engineer and worked my way up through the ranks by learning the nuances of building in a healthcare facility and keeping up with the rapid pace of evolving technological trends. These were certainly factors that helped me build a portfolio that includes over $1 billion in healthcare projects across the Carolinas.

While I’m proud of that figure and the work it represents, I’m even more proud of the cohesive and talented team I’ve had the pleasure of working with along the way. Since coming to Balfour Beatty, I’ve been really proud of the work we’ve secured with McLeod Health in South Carolina – a total of nine projects that represent $90 million - and that work is expected to grow over the years. With so few healthcare customers actively pursuing new construction and renovation of older infrastructure, these wins are especially key to growing Balfour Beatty’s regional presence in the healthcare marketplace. Again, our team’s longstanding relationships of mutual trust and respect with the owner and designer were driving factors behind these project awards.

What excites you most about working in the construction industry and about the healthcare market sector specifically?

You have to understand their challenges, which are primarily fiscal in nature, as well as the logistical issues of working in occupied facilities that operate 24/7, 365 days a year. Maintaining ongoing operations can be challenging, but I think of it as a fun challenge and one our team is well prepared to meet. I also like the fact that no project seems to be exactly the same.

There’s also a “feel good” element to this line of work. When you turn over the keys to a new healthcare facility, it’s always reminded me of the feeling residential builders must get when they do the same for a family. Healthcare workers are some of the most dedicated and passionate people you’ll meet, and for them, a new hospital or medical office building is really like a home in a lot of ways.

The healthcare industry has been evolving rapidly over the past several years due to national legislation and technological advancements impacting facility needs. Where do you see the industry in, say, the next 5 years? 

There’s still quite a bit of lingering fiscal uncertainty, but with that said, some of the recent activity has been indicative of a gradual shift away from the complete standstill we saw three years ago. I’m also observing some changes regarding the types of projects we’ll be building. With technological advancements improving surgical recovery times, the need for bed towers has decreased significantly. While beds won’t be taking off, other radiology and surgical services are high revenue producers, so I see demand in that arena increasing. At the same time, we have an aging baby boomer population, and coupled with the fact that more individuals now have access to health insurance, it’s going to be a challenge for the industry to keep pace with this growing customer base for decades to come. I foresee a rapid uptick in the need for medical office buildings to provide outpatient services and managed care.

Other fun facts about David:

Most Admired Person: General “Stormin’” Norman Schwarzkopf. I was attending college at Auburn when we were engaged in the Persian Gulf War. I used to rush home after class to turn on the TV to hear his updates. General Schwarzkopf was a brilliant military tactician, but more than that, he was an inspirational leader for whom I have tremendous respect.

Favorite Charleston Restaurant: Coast Bar and Grill

Family: My wife, Kim, and I have been married for more than 20 years. We have two daughters, Laurel and Laine. I’m definitely outnumbered in my house!

Hobbies: I love football – both college and pro – and playing fantasy football. I also enjoy golf and wish I had more time to hit the course.

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Dave Campbell

Relentless Ally

Batting a Thousand

Like many college baseball players, Dave Campbell had big league dreams. But destiny, steered by a defiant knee that found itself on the wrong end of a surgeon’s scalpel, threw an unexpected curveball. As the University of North Florida (UNF) student considered a future outside the diamond, it didn’t take long for him to discover the similarities between sports and construction, where work ethic correlates directly with success and the final scoreboard reflects the sum of the team’s efforts.

Balfour Beatty’s operations scouts recognized the “it factor” in the young building rookie even as the ink dried on his diploma. Unsurprisingly, Dave didn’t log any bench time his first year with the company, moving three times to build criminal justice projects across Florida and in Georgia. 

Soon, Dave found his niche working at Jacksonville International Airport (JIA), where he spent the next 12 years delivering project after project, including a $100 million concourse replacement. The principles that guided Dave to countless victories underpinned his project management philosophies at JIA. “On a project that long, it’s easy to get complacent,” admits Dave. “You can’t rely on your past performance. It was really important to our team to show the owner that each new phase was as important as the one that preceded it.” 

Aviation work could be likened to matching up against the Yankees in the late 90s – an uphill battle in which each inning seems more impossible than the last. But for Dave, the intense management required to deliver a major, capital program in an active airport operating 24/7 has never seemed the least bit intimidating. In fact, he found the work so inspiring that somewhere along the way he earned the nickname, “Airport Dave,” and it stuck like “The Boss” to George Steinbrenner. Dave isn’t just synonymous with airport construction in Florida. In 2011, the nickname followed Dave to North Carolina, where he played a major role in helping Balfour Beatty win and deliver high-profile projects at Raleigh-Durham International Airport and Onslow County Airport. 

In many ways, the reputation Dave has cultivated as a trusted transportation builder over his 20-year career—the entirety of which has been spent with Balfour Beatty—can be traced to his days playing third base. “The teams that win championships don’t always have the most talent, but they always have the most passion,” attests Dave, who’s long since traded in his well-oiled mitt for a set of irons. “When I assemble a project team, I don’t need the guys with all-star resumes. I need guys who will jell together.” 

Today, Dave serves Balfour Beatty’s Florida operations in a multifaceted role, assisting both business development and operations in Jacksonville, Florida. With his characteristic team-based approach and competitive edge, he’s led the successful completion of the first phase of the Jacksonville Regional Transportation Center, and was recently awarded the new Basketball Training and Performance Center for new client Jacksonville University. “We are delighted to have Dave supporting our business on multiple fronts,” praises John Harris, senior vice president. “He has a strategic mind and strong operational background that has enabled him to bring unique win strategies to several recent pursuits in Jacksonville.”  Player-turned-coach, “Airport Dave” has certainly earned his wings.