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Will Pfeffer

Relentless Ally

A Career on Track

A career in railroad engineering “came and got” Will Pfeffer, and ever since he’s been holding on for the amazing ride. Ten years ago, Will made the transition from a construction engineer with a desire to put up buildings to a rail engineer with a passion for laying down tracks.

“I never thought of building a career in rail,” admits Will, now a senior project manager on Balfour Beatty’s Metrolink project in Southern California. “But when a college friend who worked at Balfour Beatty told me about what the company did, I was excited about the opportunity.”

Now Will does not want to work anywhere else. As a member of 
Balfour Beatty’s rail team, he’s found a home in the work, the people and the clients, and he enjoys his role in providing vital transportation to the Southern California community.

Will is working on Metrolink’s on-call installation contract, which has been in place since 2009 and has fulfilled approximately 250 task orders for a variety of improvements along the rail line. He is currently helping to perform speed improvements at the Burbank junction. Will and his colleagues are delivering this project to implement the early stages of high-speed rail to California.

Early Exposure

Will’s introduction to construction came at a young age. He visited jobsites with his father, a building inspector, and construction sites were his “playground” of choice. Before long, he was hanging drywall with his dad and learning the trade.

“I always admired and respected the work,” he says, “but I knew it was a hard, physical job. I decided to pursue a different side of the business and studied engineering in college.”

With his bachelor’s degree in construction engineering technology from California State Polytechnic University (Cal Poly), Will worked as a project engineer for a construction services firm and a pipeline company in California and even took his talents to the building of a church school in Tijuana, Mexico, as a project manager.

Then Balfour Beatty and a different kind of engineering job came calling.

The Allure of Rail

Will says he knew very little about rail when he started as a project engineer but found this aspect of the construction industry fascinating. Because rail is a highly specialized field, most college and university curriculums do not cover the required skills. Therefore, those with rail experience are highly valued for their abilities.

“Rail is an important part of Balfour Beatty’s business, because it’s important for our nation,” Will says.

As the pandemic and subsequent supply shortages have brought to light, our nation’s economy is reliant on rail for the delivery of goods. It’s also critical for public transportation, especially in large metropolitan areas where many essential workers rely on it.

The country needs companies with our technical expertise, and Balfour Beatty, as Will sees it, has a big advantage through the value our teams offer through self-performing civils work.

The Allure of Balfour Beatty

Because our rail team both builds and maintains rail systems with minimal subcontracting, the crews hone their expertise on every project. This applies to Will’s career, too, and he attributes that to Balfour Beatty’s people-first culture.

Through a variety of Metrolink projects, Will has grown his expertise in the many moving parts of a rail system. Over his past 10 years at Balfour Beatty, Will has worked on more than 22 different projects, including the San Clemente audible warning system, the Los Angeles 6th street signal relocation, several crossing upgrades up and down the Metrolink line, the Empire Avenue/I-5 widening project, installation of a new control point for 4th Street in Santa Ana and the Los Angeles Union Station rail yard modernization.

With every assignment, Will says, the company has provided him with a new challenge and an opportunity to grow, learn and get involved, moving his career ever forward.

Aside from his own continual professional growth, there is another reason Will is staying on the Balfour Beatty train. Will appreciates the exceptional service experience we provide our clients, and he values the process of developing those strong customer relationships. The ultimate reward? Receiving comments from our client’s representatives that they like working with Balfour Beatty because of our flexibility and positivity.

The Next Stop

Since Will’s entrée into rail in 2012, he has loved coming to work for different reasons along the journey. In the beginning, it was the enjoyment of learning highly technical systems and becoming an expert on the rail systems we build. 

Now, it’s being part of those “ah ha” moments for others who are joining him in the field. “I love seeing the hunger in other people for learning and growing,” he acknowledges. That’s why, after going back to Cal Poly to earn an MBA in 2020, he became a teacher himself. Will has been an adjunct professor at his alma mater during the past year, teaching construction management courses in the civil engineering program.

Will’s favorite professors were full-time industry professionals. So, after serving as a coach for several Cal Poly competitive construction teams, Will observed how becoming a teacher offers yet another way to be a Relentless Ally for Balfour Beatty and the rail industry.

Will often sees himself in the students in his classroom, as well as the young engineers joining the Metrolink team. He relishes sharing his experiences—both successes and lessons learned—to give them a better understanding of the working world. 

As a young father, Will knows the importance of inspiring the next generation. By keeping an open mind when unconventional opportunities come their way, they might not only change the course of their lives but also truly enjoy the ride. 

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Terry Marsh

Relentless Ally

Putting the Quality in Quality Control

As someone who grew up working with his father and uncle on different build and repair jobs, Balfour Beatty Quality Assurance/Quality Control Director Terry Marsh always enjoyed working with his hands. Given his natural abilities, construction may have seemed an obvious career path, but in his earlier years, Terry was more interested in becoming a pilot. 

Fresh out of high school and only a mere 17-years-old, Terry was eager to launch his career. As part of his job search, Terry took a leap and responded to an ad for an electrical superintendent position. The only catch was, at such a young age, he didn’t have any of the necessary background for it. Little did Terry know at the time, taking that small leap would set him up for a successful 30-year career in the construction industry. 

When asked why he applied to a role for which he didn't initially meet the qualifications, Terry explained that he wanted to learn the trade and simply needed the right opportunity to get his foot in the door. From there, the leap didn't seem so far off. "The owner apparently liked my drive and hired me immediately," recalls Terry. 

Terry was a natural fit for the construction industry, easily surpassing most of his peers and quickly obtaining his master's electrician license. After Terry worked alongside Balfour Beatty on several projects, our team quickly recognized his potential and offered Terry a full-time position in 1991. It was a move that established the foundation for Terry’s career as a highly esteemed quality control expert. 

Working with teams in Nashville, Tennessee and later, Dallas, Terry quickly rose through the ranks and honed his craft in quality control. Praised by teammates for his attention to detail, drive for excellence and unrivaled knowledge of building systems, Terry has built a reputation for significantly improving the quality of every project he touches. 

In his role, Terry provides critical recommendations to improve processes and mitigate risks or adverse trends that have the potential to impact the successful delivery of best-in-class projects. Through consistent and accurate execution of quality control procedures including reviewing installations and assisting teams in improving their execution of installations and systems, Terry is a consummate Relentless Ally for our people, partners and projects. 

Providing the foundation of a successful and safe project, effective quality control programs can mitigate the likelihood of costly rework and associated schedule delays, promote greater collaboration between trade partners and resolve design challenges that arise as projects progress. Balfour Beatty’s quality control plans are founded on delivering the owner’s vision and goals and empowering trade partners to execute quality work in rewarding team environments. 

“My goal is to help our project teams succeed through consistent and accurate execution of quality control procedures," says Terry. "Safety, quality and schedule are the foundation of a successful project. When I step on a project where it is evident that everyone cares about safety, it is always well-organized and clean. It is obvious at that point that everyone there is proud of what they do, they enjoy their work and they place a high degree of importance on getting things right."

Preferring to keep his boots on the ground, Terry makes it a priority to visit as many jobsites as he can. And although he might seem like more of a behind-the-scenes operator, over the last 30 years of working with our business, Terry has played an integral role in hundreds of projects across the Southeast and Texas. 

Terry’s influence far transcends the projects on which he has directly worked. When Balfour Beatty launched a new national Quality Control program in the early 2000s, Terry was a key contributor to the initiative. He also had a hand in our most recent development of an Integrated Quality Control plan launched in 2020, an innovative approach to quality control that incorporates project stakeholders’ expectations into our jobsite specific plans. Before construction begins, project teams obtain input from trade partners, owners and designers to build a plan that holistically incorporates every concern and expectation. This process builds on itself in bitesize pieces throughout the project lifecycle instead of creating a partially complete quality control plan at the beginning when pressure is high to complete design and begin construction. 

On a more personal level, Terry is known by his peers for being a natural teacher and mentor. Willing and able to make his technical expertise easily understandable for a wide range of skill levels, Terry’s extensive knowledge and research often helps teams discover and implement innovative solutions before they become problems. 

"What struck me most the very first time I met Terry, that still rings true today, is his ability to share knowledge with others without being overbearing while doing it," says Titus Rodriguez, senior project manager for Balfour Beatty. "In my 20 years with the company, Terry has never failed to provide assistance when called upon, which is an invaluable asset to his teammates."

That trust isn’t just one-sided. 

“Three decades is a long time to spend with one company,” says Terry. “But the people and the relationships I’ve built over the last 30 years have truly been the best part about working at Balfour Beatty. I trust my teammates and our leadership to always make the right decisions based on what is best for the business to thrive.”

After successfully celebrating 30 years with Balfour Beatty, it’s hard to believe that Terry could have ever ended up in any career other than construction and quality control. But much like the pilot he once yearned to be, he has used his knowledge, training and natural skills to help our project teams soar to new heights at every opportunity. 

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Taylor Bredow

Relentless Ally

Setting the Bar with Intentional Leadership

The sound of project executive, Taylor Bredow, walking the halls of jobsites across the Carolinas is one that those who work with him know well. His heels hit heavy with intention and purpose as he leads the Carolinas Special Projects Group—counting every square foot he’s built along the way.

But Taylor’s intentional leadership and integral role within Balfour Beatty’s Special Projects Group stems from more than the critical eye he’s utilized to track and manage upwards of 1,350,000 square feet of construction. Taylor’s dedication to his craft is founded upon the principles of providing Balfour Beatty’s clients with an individualized approach and demonstrating servant leadership—within Balfour Beatty and the communities in which we live and build.

From bustling financial businesses to the architectural offices of the 
RedLine Design Group or the marble lobby floors of the  Kimpton Tryon Park Hotel, Taylor has been a trailblazer throughout his career. With over a decade of tenure in the business, he’s contributed to a variety of projects that require highly specialized approaches and custom project solutions from design to preconstruction and final close-out.

While the market sectors Taylor oversees may be diverse, one characteristic is common: clients often depend on Balfour Beatty to deliver projects on accelerated schedules, thereby ensuring minimal disruption to their operations, employees and customers. To meet his clients’ unique needs, Taylor seeks to gain an in-depth understanding of their project and business priorities which empowers him to make timely yet well-informed decisions on critical issues such as material selection—an increasingly complex issue in a time of  unprecedented inflationary pressures and supply chain disruption

“Working with the Special Projects Group is unique, because every day on every project is always different,” explains Taylor. “We work on tight timelines, and our roles often require us to quickly shift direction and evaluate our time and priorities on each project. Our teams are typically much smaller than those working on larger projects and therefore demand that we wear many hats outside of what our technical roles may traditionally encompass.”

In recent years, Taylor’s unique skillset has been instrumental in helping establish Balfour Beatty as a premier legal upfit builder. His precision has helped our team ‘set the bar’ for operational excellence in this market and contributed to significant project wins and deliveries including the new, award-winning  Parker Poe Charlotte Headquarters and the recently completed Cadwalader, Wickersham, and Taft law offices in  Charlotte, North Carolina. Through strategic guidance on material selection and collaboration with design partners, Taylor has helped bring an aura of sophistication and inviting ambiances to law offices across the Carolinas.  

However, what makes Taylor an intentional leader is more than the technical skillsets he brings to the table; Taylor also provides his teams with valuable mentorship as they build their careers in construction. 

“Taylor is inclusive by nature and is always willing to teach anyone about the industry,” adds Michael Smith, Balfour Beatty assistant project manager. “He involves anyone interested, even if it is just to observe. He has helped me understand the importance of being a strong leader within the company and on the jobsite.” 

And his dedication to the industry extends beyond his teams and jobsites. As a valued member of the ACE (architecture, construction and engineering) Mentor program for nearly a decade, Taylor also understands the importance of volunteering with local programs like ACE to help develop the future generation of builders and introduce students at a young age to the exciting careers in construction. 

For six years, Taylor served as the lead mentor for ACE at East Mecklenburg High School, part of the Charlotte Mecklenburg Schools system. Because of his dedication to service, the ACE Board of Directors named Taylor their 2017 Mentor of the Year, and in 2020, appointed him to the Charlotte ACE Board of Directors, where he now thrives as their valued program treasurer.

Those who know Taylor and have the pleasure of working with him will say that they look to him primarily because of his deep understanding of his personal strengths, areas for growth and motivations. Never one to shy away from self-reflection, Taylor is on a mission to hone his operational and leadership skills by modeling best practices he learned from the leaders at Balfour Beatty who came before him.

“Very early in his career, it was apparent to those who crossed Taylor’s path that he was driven to learn the business and build authentic and lasting relationships with his peers in the industry,” says Hunt Werner, Balfour Beatty operations director and an early mentor in Taylor’s career. “Taylor’s passion for perfection, eye for design, genuine guidance and intentional actions have made him the outstanding leader he is today.” 

A rising young leader, Taylor is building up much more than just an impressive list of projects that encompass upwards of 1,350,000 square feet of best-in-class spaces; he’s developing, earning and refining a legacy that will ensure the success of his projects and teams for decades to come.

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Ryan Little

Relentless Ally

Make Every Moment Count

Safety, Health and Environment Director Ryan Little recalls a life-changing conversation that forever impacted his approach to Zero Harm

Do you remember where you were around noon on Saturday April 28, 2007? Were you eating lunch, playing golf or maybe enjoying an afternoon in the park with your children? That day may be a distant memory for most, but fourteen years later, I can still recall every detail because it fundamentally changed me as a safety professional. It changed me as a person. And it reinforced my view of our responsibility to ensure safety is within everyone’s reach – on every task, every day, on every jobsite. 

At the time, I was working for another major general contractor on a high-rise project in Miami, Florida. Before I joined the team, the project had already gone wrong in almost every way a project can. Significant and ongoing staffing turnover led to poor management, catastrophic schedule delays and communication breakdowns such as the mass overstocking of drywall. With a booming local economy, second-tier trades were pressed to meet aggressive production targets on advanced scopes. We even dismantled the first tower crane as a hurricane was approaching. This project had nearly every risk factor for a serious safety incident. 

But we never expected that on April 28, someone would lose their life on our jobsite. A 26-year-old young man from Nicaragua fell 90 feet to his death while moving some of the building’s extra drywall onto an outrigger. This tragedy was entirely preventable—the result of a series of unsafe choices, an acceptance of unnecessary risk and a toxic ‘rip and react’ project culture that failed to address either dangerous dynamic. 

But before I explain the technical circumstances that led to this young man’s death, I’d like to set the stage for the challenges our workforce faces and why I immediately recognized that I could have done more to ensure safety was within his reach. 

This young man was being paid $.25 cents for each board of 70-pound drywall he moved. It was physically demanding, repetitive and production-driven work. Every night, he went home to a one-room extended stay motel that he shared with six brothers and sisters. 

When I was notified about the fatality, I remembered riding up an elevator with that young man earlier the same day. As I went through a roller coaster of emotions, I replayed every moment of the interaction in my mind. After a quick PPE check, I asked him to put on his eye protection in my best Spanish. With a smile and a nod, he did just as I’d asked. But I didn’t check for his orientation sticker or verify what task he was working on. I didn’t engage him in a personal conversation. By not maximizing that moment, I felt I had failed him. 

When I spoke to his mother just a few hours later, that missed opportunity flashed before my eyes. She asked me a haunting question no parent should ever have to ask and no safety professional ever wants to answer: “Why did you let my son die on your jobsite?” 

I could have told her that the outrigger subcontractor had gone to lunch, leaving the system unmonitored. I could have told her that his crew grabbed some unattended harnesses they hadn’t been trained to use and loaded boards onto an outrigger they weren’t authorized to work on. Or that they’d removed their retractables, so when the load on the outrigger shifted, they had no adequate fall restraint measures in place. But none of those responses would have brought her any comfort, and none would have brought her son back. They didn’t bring me any comfort either. 

We owe the people who work on our projects more than leaving their lives to luck or chance, but far too often in this industry, we believe we are safe when we just got lucky. Or, we assume that people will make safe choices because we think they seem like common sense. But that’s not always the case. Yes, these young men made misguided and unsafe choices, but their only motive was to get a job done to provide for their families. No one sets out on any given workday with the intent of getting hurt. 

This tragedy reminded me that safety isn’t about a sign or a rule. Rules are important and help save countless lives on jobsites every day, but those measures don’t work in isolation. 

Safety must be an authentic value we live and operate by every single day. To make safety within everyone’s reach, we must engage in personal conversations with our trade partners and take the time to examine our work through the eyes of the people performing it. By forming meaningful, authentic relationships, we can empower people to make safety, quality and production so deeply ingrained into their everyday operations that it’s as routine as putting on a seatbelt. They also need to understand it’s their right and responsibility to speak up if they see something unsafe. 

At its core, safety is rooted in trust—trust our workforce places in us to create safe jobsites, trust they place in one another to make safe choices and trust that everyone operates with one another’s best interests at heart.

In the wake of any safety incident, there are always difficult questions to answer. Some questions, like the one the young man’s mother posed to me, can’t be answered because there are no do-overs. To honor his memory, challenge yourself today to honestly evaluate whether you embody the leadership, courage and commitment to make safety within everyone’s reach on your team, jobsite or office environment. 

Don’t let a single ‘elevator moment’ pass you by.

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Rudy Armendariz

Relentless Ally

Architect by trade, Rudy spent the first 20 years of his career in architectural and engineering design followed by five years in construction administration. When working on the Lincoln High School Renovation, he was invited to join D.E. Barnhart, Inc. (General Contractor of the project) in 2008, teaming up with a group of enthusiastic construction and design experts to form what later became the VDC/BIM Department in the Barnhart San Diego Headquarters (eventually acquired by Balfour Beatty).

This team has evolved significantly since its beginnings; very talented professionals have joined the ranks and Rudy has mentored most of them, proudly winning an 
International BIM Award in 2015 for the “Best BIM Application in Education” category, sponsored by buildingSMART. The following year, the team brought back another award in a different BIM category from the same organizers.

As an award-winning BIM expert, Rudy travels whenever possible to continue learning and educating others about advancements in construction technology. Currently, as senior BIM manager on the LAX Automated People Mover (APM), Rudy leads the Virtual Design and Construction effort of the five APM stations and the Maintenance and Storage Facility (MSF). 

Though his love for art and building design remains, the satisfaction of watching a building go all the way to completion led him to his first job in construction administration, in Palm Springs, CA and later, in San Diego, CA where he found  more opportunities, including the chance to join the Balfour Beatty family. 

When he joined Balfour Beatty in 2008, Rudy was one of few professionals in the industry with expertise using BIM, which landed him the opportunity to assemble the BIM team in the San Diego office.

“Twelve years ago, there was virtually no one with expertise in BIM in the AEC industry,” Rudy explains. “The constant evolution of technology is pushing companies to be more aware of the trend and its value in construction.”

A passionate leader and BIM expert, Rudy dedicates his time practicing and advancing his craft, mentoring his team and staying abreast of new developments in construction technology.

Rudy’s commitment to his Mexican heritage is another contribution that doesn’t go unnoticed at Balfour Beatty.

As a Mexican native, Rudy’s language of origin is Spanish, and he generously assists the Balfour Beatty communications team with Spanish translations for a number of construction-related communications.

One of the main subjects for translation is Zero Harm communications, to ensure that everyone is always safe on all Balfour Beatty projects. Rudy regularly volunteers to ensure our Zero Harm messages are clearly communicated and comprehended by Spanish-speaking staff.

“To me safety is extremely important,” Rudy explains. “I've lost coworkers due to unsafe working conditions and I find it important that people understand how a safe practice on the jobsite can save lives.”

Rudy attributes his work ethic and willingness to go above and beyond to his Hispanic roots and values.

“I came to this country in 1986, and like many others, I came looking for better opportunities in life,” Rudy proudly explains. “I am grateful for the values of hard work and integrity my heritage instilled in me.”

And Balfour Beatty is grateful to Rudy for going above and beyond to serve our clients and ensure the safety of all Balfour Beatty teammates and partners.